Our Policies

SHIPPING

We ship around the globe. Domestic shipping (within Australia) incurs a $10.00 postage and handling fee for all orders under $150. Domestic order over $150 ship for FREE. International deliveries have a flat shipping rate of $25.00.

Gift certificates do not incur a delivery charge.

Naturally we want your Jewellery to arrive quickly and safely. For deliveries within Australia we use Fastway Couriers and at times when necessary we use Australia Post. All international deliveries will be sent by an express courier. The appropriate courier will be determined based on the package size and delivery location. All deliveries will be confirmed via email with a tracking number, so you may monitor your parcel.

Your parcel will require a signature on delivery. Please ensure you give a suitable address. If our courier is unable to successfully deliver your purchase, a card will be left, with contact details for making alternative arrangements. If the parcel is returned to NAT KENT JEWELLERY and you require the goods to be resent, additional shipping cost will be charged.

The majority of NAT KENT JEWELLERY is handmade to order, and shipped within 72 hours of your purchase. However, please allow up to 7 days for domestic delivery. Although most parcels arrive sooner, please allow up to 15 days delivery for International customers. If you require an item urgently, have a special request or feel your delivery is late, please don't hesitate to contact Nat - [email protected]

Unfortunately, NAT KENT JEWELLERY takes no responsibility for parcels lost in the post. International customers are responsible for any duties or taxes resulting from their purchase.

WHOLESALE ORDERS

Wholesale customers, retailers and stockists please contact [email protected], for our current line sheet. Lead time maybe required for large orders. All wholesale orders will be shipped via express courier, and include tracking and insurance.

WHOLESALE SHIPPING

Wholesale orders within Australia incur the following delivery charges:

  • FREE Shipping for wholesale order over the value of $400+ GST
  • Flat rate shipping of $15 for all wholesale order under the value of $400+ GST

GIFT CERTIFICATES

Yes we do offer gift certificates, and they can be purchased here. NAT KENT JEWELLERY Gift Vouchers can only be used at the NAT KENT JEWELLERY Online store. Gift Vouchers are non-returnable, cannot be redeemed for cash and must be used in full. A digital code to use at checkout will be issued and a card will be sent to the designated shipping address.

PROMOTIONAL CODES

From time to time NAT KENT JEWELLERY has special offers that can be applied to your order by using a promotional code that we provide to you. In order to take advantage of these promotions, you must enter the promotional code in the space provided at checkout. The value of the promotion will be applied to your order automatically. Please note only one promotional code may be used per transaction. Orders cannot be altered or modified to take into account a promtional code after a sale has been completed. 

REFUNDS & EXCHANGES

Important Information
All sales are final. Refunds are only available on full priced items. At this point we do not offer refunds if you change you mind, or on sale/discounted products. An exchange or credit note maybe issued depending on the situation. Please take this into account and choose carefully.

Due to health and safety reasons, earrings cannot be refunded or exchanged unless considered damaged or faulty.

All NAT KENT JEWELLERY is made with love, then carefully inspected  and  packed prior to delivery to ensure that they leave the studio in perfect condition. If you feel that your jewellery has arrived in less than perfect condition please notify us immediately via email so we can resolve the issue.

It is essential to make contact via email, outlining the issue, prior to sending your goods back. A refund and exchange "transaction number" must be issued for each refund and exchange. Products sent for return/exchange without a transaction number will not be considered for refund or exchange.

You must provide a "proof of purchase,"  in the form of a invoice, receipt, bank statement or email confirmation. Exchanges and refunds will only be given to purchases made at the NAT KENT JEWELLERY online store. Exchanges and refunds will not be given to jewellery purchased from a NAT KENT JEWELLERY stockist or market stall.

NAT KENT JEWELLERY is not responsible for any accessories that are not returned in new, unused & unworn condition with all tags attached. We will not accept the return of any item which is considered used.'

Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss proceedings. NAT KENT JEWELLERY reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged.

Only Items which NAT KENT JEWELLERY can confirm as new and unused will be eligible for a return or exchange, so that they have reached our studio within the time frame outlined above (unless otherwise organized). NAT KENT JEWELLERY will not accept returns or exchange goods for any non-faulty items that have been worn, washed and/or with tags removed.

A refund or exchange will not be issued for items which fail to meet our standards set forth above.

All refunds and exchanges should be sent to the following address:

NAT KENT JEWELLERY
6 / 15 Stewart Parade
Ashmore, Queensland
Australia 4214

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